.loader-container{position:fixed;top:0;left:0;width:100vw;height:100vh;background-color:#fff;display:flex;flex-direction:column;align-items:center;justify-content:center;z-index:9999;text-align:center}.complaint-loader{width:70%}@media (max-width: 768px){.complaint-loader{width:100%}}.loader-gif,.loader-video{width:100px;height:100px;object-fit:contain}.loader-message{font-size:1rem;color:#555;margin-top:16px}.skeleton-container{width:100%;background-color:#f6f7fb}.skeleton-container-1{width:100%;background-color:#fff}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}.skeleton-text{background-color:#f5f5f5;border-radius:4px;animation:pulse 1.5s ease-in-out infinite;margin-bottom:8px}.skeleton-text.skeleton-title{height:16px;width:60%;margin-bottom:8px}.skeleton-text.skeleton-subtitle{height:14px;width:40%;margin-bottom:8px}.skeleton-text.skeleton-content{height:12px;width:80%;margin-bottom:6px}.skeleton-text.skeleton-content-short{height:12px;width:50%;margin-bottom:6px}.skeleton-text.skeleton-amount{height:16px;width:80px;margin-bottom:8px}.skeleton-text.skeleton-status{height:14px;width:120px}.skeleton-avatar{width:28px;height:28px;border-radius:50%;background-color:#f5f5f5;animation:pulse 1.5s ease-in-out infinite}.skeleton-icon{position:absolute;right:8px;top:50%;transform:translateY(-50%);width:24px;height:24px;background-color:#f5f5f5;border-radius:50%;animation:pulse 1.5s ease-in-out infinite}.skeleton-button{height:36px;width:80px;background-color:#f5f5f5;border-radius:4px;animation:pulse 1.5s ease-in-out infinite}.complaint-skeleton .skeleton-stepper-line{height:2px;background-color:#fff;animation:pulse 1.5s ease-in-out infinite}.complaint-skeleton .skeleton-step-circle{width:32px;height:32px;border-radius:50%;background-color:#fff;animation:pulse 1.5s ease-in-out infinite}@media (max-width: 768px){.skeleton-container{padding:8px}.skeleton-text.skeleton-title{width:70%}.skeleton-text.skeleton-subtitle{width:50%}}